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Our four collections share the same construction (stainless steel frame, woven synthetic rattan seat, removable cushions) but differ in style and design. Your choice will therefore depend mainly on your aesthetic preferences, the space you have available, and your budget.
For a balcony or a compact space, the 1-seater version is the best choice. For a patio or a more spacious living room, the 2-seater versions of the Bali, Capri, or Phuket models allow you to sit more comfortably, whether alone or with a partner. The 2-seater version requires more space; keep this in mind before ordering.
Our products are manufactured both locally and internationally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.
Our single-seat hanging chairs can support up to 150 kg, and our two-seat models up to 300 kg. This weight capacity is distributed across the entire structure (freestanding base, chain, and carabiner), ensuring a stable seat for everyday use, whether alone or with a partner.
Yes. Each line offers several two-tone finishes: cream-white/brown, light gray/silver, dark gray/gray, and brown/brown, depending on the model. The colors vary slightly from one line to another; we recommend checking availability on the product page for the model you're interested in.
Availability is listed directly on each product page and in our collections. If you have any questions about a specific model, please check its product page before ordering.
Email us at contact@mazurea.com, give us a call, or use our contact form: we’ll be happy to advise you on the model best suited to your space. We respond within 8 to 24 hours on weekdays, excluding holidays.
We deliver it unassembled, but assembly is quick and easy: one person is all it takes, and it takes about 15 minutes. No special tools are required.
Each chair comes with its own freestanding frame (base), a suspension chain, and a carabiner. The base is removable, which means you can also hang the chair from an external anchor point (such as a beam or gantry) if you remove it. Please feel free to contact us if you’d like to hang your chair without the base.
Our products are manufactured both locally and internationally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.
No, in its standard configuration: we deliver each chair with its own freestanding stainless steel frame, so you don't need to mount it to the ceiling.
How wide does the doorway need to be to fit the chair and its package?
keyboard_arrow_downMake sure the door is at least 70 cm wide so the package can fit through.
Yes, it is designed for outdoor use: the frame is treated to prevent corrosion, the synthetic rattan seating is UV-resistant, and the cushions are made of water-resistant fabric. We recommend protecting the cushions with a waterproof cover during heavy rain or in the fall and winter to help them retain their appearance over time.
Wash the cushions in cold water, and clean the frame and woven seat with a damp cloth, drying them immediately to prevent streaks. Avoid abrasive products such as acetone or bleach.
Our chairs are designed in accordance with the EN 581:2017 safety and performance standard, which governs outdoor seating for home use.
We'll send you an email and a text message confirming shipment, along with a tracking number. You can also track your package on our dedicated page, accessible at the top and bottom of the page. We’ll keep you updated at every stage of delivery via our dedicated page, by email, and by text message, and you can contact us at any time by email, phone, or WhatsApp. If you haven’t received your order by our estimated delivery date, please contact us.
Please contact us as soon as possible at contact@mazurea.com: we will do our best to modify or cancel your order as long as it has not yet been shipped.
Our products are manufactured both locally and internationally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.
Please email us as soon as possible at contact@mazurea.com: we'll try to update your address if your package hasn't been shipped yet.
We process your order within 24 to 48 hours (excluding weekends and holidays) for all orders placed before 3:00 p.m. on weekdays. After that time, we begin processing the order on the next business day.
On average, allow 7 to 10 business days: 24 to 48 hours for preparation, followed by 6 to 8 business days for shipping.
We currently ship to France and Corsica. If you are in a French overseas department or territory, please contact us before placing your order so we can confirm whether we can deliver to your location.
Our products are manufactured both locally and internationally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.
Yes, shipping is free regardless of the amount of your order; there is no minimum purchase required.
Which carrier delivers my orders?
keyboard_arrow_downWe select the shipping carrier based on the weight, quantity, and details of your order; you'll find the carrier's name in your tracking email once the order has been shipped.
What should I do if my package arrives damaged?
keyboard_arrow_downPlease check the condition of your package upon receipt and email us promptly at contact@mazurea.com with photos and a description of the damage. We will cover the return shipping costs for any defective item.
We accept credit cards (Visa, Mastercard, American Express) as well as Google Pay, Apple Pay, PayPal, Shop Pay, and Klarna.
Yes, we use SSL encryption and process your credit card information in accordance with the PCI-DSS standard.
Our products are manufactured both locally and internationally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.
Your invoice is available directly in your customer account in the dedicated section. You can download it at any time. If you have any trouble, please contact us at contact@mazurea.com—we’ll be happy to send it to you.
You have 14 days from the date you receive your package to change your mind, without giving a reason, and request an exchange or a refund.
Please use our online returns portal, which you can access via the "Return My Package" link at the bottom of the page. You can also email us at contact@mazurea.com if you need assistance.
Our products are manufactured both locally and internationally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.
If you simply change your mind, you are responsible for the return shipping costs. If your product is defective, damaged, or does not meet specifications, we will cover those costs.
In what condition do I need to return the chair to get a refund?
keyboard_arrow_downReturn it in its original condition, complete with all packaging and accessories, and in like-new condition. Include your sales receipt with the package.
How long does it take to receive a refund after a return?
keyboard_arrow_downWe will issue a refund within 14 days of receiving your return, plus an additional 7 to 14 days for bank processing, depending on your financial institution.
Can I exchange a color or style after receiving the item?
keyboard_arrow_downYes, within 14 days of receipt, using the same procedure as for a refund.
What is the right of withdrawal, and how long do I have to exercise it?
keyboard_arrow_downYou have 14 days from the date you receive your package to cancel your order—without having to provide a reason—and request an exchange or a refund. As of June 19, 2026, the law requires us to allow you to exercise this right directly online, in addition to our returns portal, with an automatic confirmation of receipt as soon as you submit your request.
How do I exercise my right of withdrawal?
keyboard_arrow_downPlease use our online returns portal, accessible via the "Return My Package" link at the bottom of the page—there you will find the online cancellation feature required by law. You can also email us at contact@mazurea.comsi if you need assistance. We will confirm receipt of your request via email.
What should I do if my chair is defective, damaged, or does not match my order?
keyboard_arrow_downPlease email us at contact@mazurea.com with photos and a description of the problem. Unlike a standard return, we'll cover all return shipping costs in this case, and you'll receive a refund or a replacement.
Yes. We guarantee that our products comply with the law: in the event of an apparent defect, we will repair or replace the product.
This period is two years from the date of receipt of the product.
Our products are manufactured both locally and internationally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.
By email at contact@mazurea.com, by phone, WhatsApp, or text message at +33 6 49 50 49 10, or via our contact form, describing the problem you’re experiencing—ideally with supporting photos. We are available Monday through Friday from 8 a.m. to 8 p.m. and on weekends from 9 a.m. to 6 p.m.; we are closed on holidays. We will respond as soon as possible, within 8 to 24 hours on weekdays.
How long does it take to receive a refund after a return?
keyboard_arrow_downWe will issue a refund within 14 days of receiving your return; please allow an additional 7 to 14 days for bank processing, depending on your financial institution.
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How do I sign up for your newsletter, and can I unsubscribe from it?
keyboard_arrow_downSign up directly on our website. We'll only send you emails about our latest news with your consent, and you can unsubscribe at any time.
How can I exercise my rights regarding my personal data?
keyboard_arrow_downEmail us at contact@mazurea.com to access, correct, or delete your information.
We are a French retailer specializing in premium hanging chairs, with a carefully curated selection of models organized into four collections, designed with an emphasis on quality, durability, comfort, and design rather than quantity.
By email at contact@mazurea.com, by phone, WhatsApp, or text message at +33 6 49 50 49 10, or via our contact form. We are available Monday through Friday from 8 a.m. to 8 p.m. and on weekends from 9 a.m. to 6 p.m.; we are closed on holidays.
Our products are manufactured both locally and internationally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.